Cancellation Policy

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Please cancel or change your appointment 48-hours ahead of your scheduled appointment time, during normal business hours, Monday through Friday.   

This means to not incur a late fee or missed session charge, a 2PM Monday appointment will need to be cancelled or changed on the preceding Friday before 2PM. 

If a fee does occur, the credit card on file will be charged $85 for a no show and $75 for a late cancel.  These fees are not covered by out-of-pocket reimbursements.  

WHY IT MATTERS

Available slots are limited and not double-booked, so that therapists can provide a high standard of care.  To do this, it also means therapists work reduced case loads, and operate on a fee-for-service basis, rather than salary or hourly pay model.  Therefore any notice above 48-hours is greatly appreciated, as it increases the chances of someone else being seen and allows this time to be better used.