HOW TO RESCHEDULE

CALL or MESSAGE

Below you will find information related to each rescheduling option.

CALL

Please call Eastside Insight and select option 1 for Scheduling.

425-245-5981, option 1

Protocol for Calling

If you do not reach someone, please leave a detailed message and provide the best number to reach you and indicate if it is ok to leave a message--if this additional information is not left, we will assume that it is ok to reach you at the number previously provided and/or on file, and that it is ok to leave a message.

As the expectation is that appointments are booked weekly and reoccurring, someone will call you back to see if there is another time to reschedule. If there is not, then you will be seen in your next scheduled reoccurring time slot.

MESSAGE

For ease in cancelling or changing your appointment, if you are already an established client, then you may use the encrypted messaging feature in TherapyAppointment (while adhering to the same appointment policy above). This feature is accessible day or night and allows you to address scheduling issues without having to wait for a call back.

Protocol For Messaging

You must ALWAYS include both your therapist and the office manager in a TA message that pertains to rescheduling, as therapists are often in back-to-back appointments, and may not even see your message until the next day, when that may already be too late to find a new spot or have someone else fill the vacant one.

Eastside Insight's phone are answered by trained staff and persons with signed Business Association Agreements; and our client portal messages are heavily encrypted. However, to maximize assurance of privacy, we ask that you do not leave info related to therapeutic content, as messages and phone lines are answered by admin, not your therapist. If you have information that needs to be shared with your therapist that cannot wait until session, then you can ask to be transferred into the private voicemail box of your therapist, but you will still need to notify the admin staff of your rescheduling needs.