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HOW TO RESCHEDULE
CALL or MESSAGE
We want you to choose the option that works best for you! And so the info on this page is intended to help you in this process.
Please bear in mind our 48-hour cancellation policy when rescheduling. If you need a refresher as to the specifics and parameters of this policy, the action button below will get you back to the webpage where this info is provided.
CALL
Please call Eastside Insight and select option 1 for Scheduling.
425-245-5981, option 1
Protocol for Calling
If you do not reach someone, please leave a detailed message and provide the best number to reach you and indicate if it is ok to leave a message--if this additional information is not left, we will assume that it is ok to reach you at the number previously provided and/or on file, and that it is ok to leave a message.
As the expectation is that appointments are booked weekly and reoccurring, someone will call you back to see if there is another time to reschedule. If there is not, then you will be seen in your next scheduled reoccurring time slot.
MESSAGE
For ease in cancelling or changing your appointment, if you are already an established client, then you may use the encrypted messaging feature in TherapyAppointment (while adhering to the same appointment policy above). This feature is accessible day or night and allows you to address scheduling issues without having to wait for a call back.
Protocol For Messaging
You must ALWAYS include both your therapist and office admin in the TA message that pertains to rescheduling, as therapists are often in back-to-back appointments, and may not even see your message until the next day, when that may already be too late to find a new spot or have someone else fill the vacant one.