For Providers

Transfer of care

Pertains to a patient who is currently working with another mental health practitioner, psychiatric service provider and/or organization that provides these services; or who is slated to end treatment or be discharged from an organization that provides psychiatric and behavioral services.

Patients are not legally under our care until AFTER we have provided our own intake assessment and made an evaluation in terms of our ability to provide care or not for the referred Patient.

Step 1: Provider Consultation

Prior to the Patient being referred to us or being instructed to reach out to us on their own (or the family of the Patient being instructed to do this), the Provider books a consultation with us and we discuss the transfer.

Step 2: Summary of Care, Medication List & Discharge Plan

If we think the transfer is appropriate, then during the Provider Consult we will ask that these documents be sent. These will need to be received prior to our speaking with the referred Patient (or family of Patient) or the Patient (or family of Patient) booking a Therapy Service Consultation.

Step 3: Therapy Service Consultation

Once we receive the required paperwork and have had time to review it, we will call the Provider back, asking them to have the referred Patient book a Therapy Service Consult on our website.

Step 4: Scheduling Intake Appointment

We will call the Provider back after our consult with the referred Patient, letting the Provider know our decision to go forward with an Intake appointment or not. If we determine that we can not go forward with an Intake, then we will do our best to give the Provider any referral suggestions that might be useful. If we determine that we can schedule an Intake though, then we will coordinate directly with the referred Patient to set this up.

Step 5: Intake

We will perform and Intake with the referred Patient.

Step 6: Accepting or Denying Referred Patient Under Our Care

Following the Intake, we will either let the referred Patient know either immediately, or within 3 days, of our determination of being able to provide on-going care. We will also reach out the the Provider who initiated the transfer-of-care, as to our decision. In the unlikely case that we cannot provide on-going care for the referred Patient after the Intake, then it is the responsibility of the Provider, who initiated the transfer, to continue providing interim services for the referred Patient, while arranging for transfer with another provider.

referrals

General Referrals

Our definition of a "general referral" means a patient where there is no transfer of care needs--i.e., the person is not coming from or currently working with another mental health or psychiatric services provider--or a patient that does not present with a high level of acuity. If you are unsure if your patient fits these parameters, please refer to our PCS and the action button located at the top of this page.

In most instances, we DO NOT require new clients seeking services to have a referral from their Provider prior to scheduling if they met the definition of general outlined above. However, we run full caseloads, and so referrals from providers are given higher priority in consideration of continuity of care needs.

Special Parameters

The practice areas listed on the "By Referral" page under the FOCUS tab have special referral parameters, as clients experiencing these presentations often have service needs higher than can be provided in the private sector.

However, these are also practice areas that qualify as an “exception” when there is adequate support via collaboration with another healthcare organization or provider.

To satisfy service level needs, prior to our speaking or meeting with the client, we require referral by an established Psychiatric Care Provider (practicing in the greater Seattle area), who is willing to engage in pre-treatment consultation and on-going care during the client’s targeted duration of therapy at Ei.

We request the above parameters are shared with the patient by the provider, prior to the potential client reaches out to us, and if patient consents to these parameters of care, when

By Referral

Ways to contact us

Booking a Provider Consultation

Best Suited For: Verbal care coordination or transfer of care needs. Referrals where there ARE known exceptions or restrictions to our PCS.

Can Help With:

Saves Time. Negates need to fill out Therapy Referral Form.
- You can still submit form if you feel our having the information is useful prior to connecting in the Provider Call.
Avoiding phone tag.
If you do not see any times that work for you, then call and leave a message on Provider Line with direct number and/or cell and email, and times we can reach you. We will try to get back to you at the times you have provided, but if not, we will email you to figure out times that work.

Not As Good For:

Time sensitive matters (things under 24 hours)
Providing brief information

Outside Provider Line: (425) 245-5981, Opt. 6

Best Suited For: Brief information, general referrals.

Can Help With:

Questions you might have prior to making a referral that are not listed on our website.
Instances where we already share a client, and you need to:
- Provide us with information regarding client, but it doesn’t necessarily require a Care Coordination Call
  - Please leave a direct phone number that we can reach you at, in case we need to follow-up.
- Our listed Provider Call times do not work for your schedule.
  - Please leave times for a call back, the direct line we can reach you at, but also your email. In the event we cannot reach you back at the times provided, then emailing each other with possible times will work better than phone tag.

Not As Good For:

Checking to see if we are accepting new clients.
- You can find this info on “Our Therapists” page under “About Us” tab, and then by clicking on the link to the therapist.
- If you see that the therapist is not taking new clients, but you still would like to inquire further, then consider booking a Provider Consult to discuss or filling out the Therapy Referral Form and checking the Wait List box.
Discussing referrals with exceptions or restrictions to our PCS and/or Transfer of Care
- As this will more than likely require finding a time that works for us to have a larger conversation, and so then booking a Provider Consult is the best way to carve out this time. If you don’t see any times that work for you, then call us and leave your contact info, and we will email you to find a time that does work.

Therapy Referral Form

Best Suited For: Referrals where there are no known exceptions or restrictions to our PCS and the referral is not for Transfer of Care.

Can Help With

Establishing a higher probability of your client receiving services
- Continuity of care leads to better health outcomes, so provider referrals carry greater consideration.
Addresses lack of motivation issues for clients needing therapy but feeling discouraged or overwhelmed to take the initial steps, or perhaps barriers related to current status where there are impairments with executive function skills.
Provides greater context into your client’s needs prior to our having a Consultation Call with the client.
Reduces the challenges of cold calling, waiting for the call to be returned, finding a time to connect (as the form provides a plan for contact and follow-up)

Not As Good For: Transfer of Care or By Referral client needs. Both of these instances require Provider Calls, which can negate need for the form.

Therapy Referral Form

Provider Contact Form

Best Suited For: Receiving a Bitwarden password link

Can Help With

Establishing a higher probability of your client receiving services
- Continuity of care leads to better health outcomes, so provider referrals carry greater consideration.
Addresses lack of motivation issues for clients needing therapy but feeling discouraged or overwhelmed to take the initial steps, or perhaps barriers related to current status where there are impairments with executive function skills.
Provides greater context into your client’s needs prior to our having a Consultation Call with the client.
Reduces the challenges of cold calling, waiting for the call to be returned, finding a time to connect (as the form provides a plan for contact and follow-up)

Not As Good For: Transfer of Care or By Referral client needs. Both of these instances require Provider Calls, which can negate need for the form.

Provider Contact Form

Hello. Welcome to Ei's Provider Page

Care Coordination & General Consults

Transfer of care

Step 1: Provider Consultation

Step 2: Summary of Care, Medication List & Discharge Plan

Step 3: Therapy Service Consultation

Step 4: Scheduling Intake Appointment

Step 5: Intake

Step 6: Accepting or Denying Referred Patient Under Our Care

referrals

General Referrals

Special Parameters

Ways to contact us

Booking a Provider Consultation

Outside Provider Line: (425) 245-5981, Opt. 6

Therapy Referral Form

Provider Contact Form

Hello. Welcome to Ei's Provider Page

Care Coordination & General Consults

Transfer of care

Step 1: Provider Consultation

Step 2: Summary of Care, Medication List & Discharge Plan

Step 3: Therapy Service Consultation

Step 4: Scheduling Intake Appointment

Step 5: Intake

Step 6: Accepting or Denying Referred Patient Under Our Care

referrals

General Referrals

Special Parameters

Ways to contact us

Booking a Provider Consultation

Outside Provider Line: (425) 245-5981, Opt. 6

Therapy Referral Form

Provider Contact Form

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