Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
But first, if you have not worked with Ei before, it may help to know a little bit about our PCS:
The Scope of Practice, Level of Care, and Needs of Service that we provide.
Click on the action button below to learn more.
This lists type of "Provider Request," and outlines what info may be needed when making a referral, care coordinating, etc. When used in conjunction with “Contact Methods” (the last section on this webpage), these tools can aid in determining the best way to submit a particular type of provider request.
Depending on the nature of your request though, you may or may not need to send and ROI or other documents. Please click the action button below to review Ei's ROI policy, as well info related to receiving and sending documents.
We LOVE coordinating care! So if our mutual clients are down, then we are down! There are links in the "Contact Methods" section of this page for setting up a consult or placing a call.
If we do not actively share clients or you are not looking to transfer or refer someone, but rather would like to case consult or discuss aspects related to healthcare service, operations, or business, we are happy to connect with you and provide a 20 minute consult free of charge!
If you would like documentation of the consult, please fill out the Provider Consult Form in advance of our booked Provider Consult time, as we will need this form filled out in order to write a 2-3 sentence memo, on this same form, that we will sign, date, and return to you. In lieu of payment, we only ask for reciprocation of the same professional courtesy.
Our definition of a "general referral" means a patient where there is no transfer of care needs--i.e., the person is not coming from or currently working with another mental health or psychiatric service provider--or a patient that does not present with a high level of acuity. If you are unsure if your patient fits these parameters, please refer to our PCS and the action button located at the top of this page.
In most instances, we DO NOT require new clients seeking services to have a referral from their provider prior to scheduling if they met the definition of "general" outlined above. However, we run full caseloads, and so referrals from providers are given higher priority in consideration of continuity of care needs.
The practice areas listed on the "By Referral" page under the FOCUS tab have special referral parameters, as clients experiencing these presentations often have service needs higher than can be provided in the private sector.
However, these are also practice areas that qualify as an “exception” when there is adequate support via collaboration with another healthcare organization or provider.
To satisfy service level needs, prior to our speaking or meeting with the client, we require referral by an established psychiatric care provider (practicing in the greater Seattle area), who is willing to engage in pre-treatment consultation and on-going care during the client’s targeted duration of therapy at Ei.
Q: What qualifies as a "transfer?"
A: A patient who is currently working with another mental health practitioner, psychiatric service provider and/or healthcare center that provides these services; or a patient who is slated to end treatment or be discharged from an organization that provides psychiatric and behavioral services.
Given that Patients are not under our care until AFTER we have provided our own Intake assessment and made an evaluation in terms of our ability to provide care, we ask that Providers or any interested party, please follow our protocol, to the best of your ability, when engaging in Transfer of Care.
Ideally prior to the referred patient reaching out to us on their own (or the family/friend/significant doing so), the referring Provider books a consultation with us and we discuss the transfer.
If we think the transfer is appropriate, then during the Provider Consult we will ask that these documents be sent. These will need to be received prior to our speaking with the referred Patient (or the family member, friend, or significant other of the referred Patient) or booking a Therapy Service Consultation.
Once we receive the required paperwork and review it, we will call the Provider back, asking them to to notify the referred Patient book a Therapy Service Consult on our website.
After our Therapy Service Consult with the referred Patient, we will call the Provider back, letting them know our decision in terms of the referred Patient having an Intake appointment. If we determine that we can not go forward with an Intake, then we will do our best to give the Provider any referral suggestions that might be useful. If we determine that we can schedule an Intake though, then we will coordinate directly with the referred Patient to set this up.
The referred Patient will meet with the therapist for the Intake appointment.
Following the Intake, we will either let the referred Patient know within 3 days (sometimes sooner) of our determination of being able to provide on-going care. We will also reach out the the Provider who initiated the transfer-of-care, as to our decision. In the unlikely case that we cannot provide on-going care for the referred Patient after the Intake, then it is the responsibility of the Provider, who initiated the transfer, to continue providing interim services for the referred Patient, while arranging for transfer with another provider.
A free (up to 20 minute) audio-only or video provider-to-provider appointment reserved through our booking page.
Best Suited For: Verbal care coordination or transfer of care. Referrals where there ARE known exceptions or restrictions to our PCS.
Not As Good For: Time sensitive matters (things under 24 hours) or providing brief information.
Plan B: If you do not see any times that work for you, once you got to our booking page, then call and leave a message on our Outside Provider Line with options of when we can reach you, as well as a with a direct number AND email. We will try to get back to you at the times you have provided, but if not, we will email you to figure out other options.
Best Suited For: Brief information, time sensitive matters under 24-hours.
Not As Good For: Checking to see if we are accepting new clients (this info is on “Our Therapists” page under the “About Us” tab) or discussing referrals with exceptions or restrictions to our PCS and/or Transfer of Care.
Plan B: If you do not reach us, please leave times we can call you back, the direct number where we can reach you, and also your email. We will try to get back to you at the times you have provided, but if not, we will email you to figure out other options.
Best Suited For: Referrals where there are no known exceptions or restrictions to our PCS.
Can Help With: Reducing time on Ei's wait list. We know continuity of care leads to better outcomes and so these referrals are bumped up in priority. The form is apart of this continuity, as it helps to set us and your patient up with greater context into your patient's needs. It also reduces having to call, waiting for the call to be returned, and then finding a time to connect, as the form provides an optional plan for contact and follow-up.
Not As Good For: Transfer of Care or Special Parameters Referrals, as both require Provider Consults, which can negate the need for the form.
Best Suited For: Clinical Care Service
Can Help With: Documentation that can be added to a medical record and help with peace of mind.
Not As Good For: Any other type of provider request, as this form is specific to Clinical Care Services.
Open: Monday to Friday (By Appointment)
In-Person Practice Location: 545 Rainier Blvd North, Ste. 11, Issaquah, WA 98027
Phone: 425-245-5981 / Fax: Available Upon Request